Cancellation Policy

Appointment Cancellations
The Allure team understands that illness and scheduling conflicts out of our guests’ control sometimes happen. However, to ensure the best experience for all our guests and team members:   

  • Allure requires 24-hour notice should you need to cancel or reschedule any appointment(s)
  • Allure management reserves the right to charge you the full price of the service(s) booked if you provide less than 24 hours notice of cancellation or fail to provide any notice of cancellation.
  • To ensure this policy is fairly enforced, Allure now requires that a current credit card be on file in your guest profile.

 

Service Re-Do Policy
We take pride in and stand by the services we provide at Allure.

  1. If you are unsatisfied with a service, please consult with your Allure team member to collaborate on a solution.
  2. Please let us know within 7 days of your initial visit if you are not happy with your service, and we would be happy to have your original Allure team member correct the issue at no additional charge.
  3. Please note that this policy does not cover a change to what was requested at your initial visit.
  4. Additionally, we are unable to offer this courtesy if you or another service provider or salon makes any changes after your initial visit.

 

Refund Policy
Services: If you remain unhappy with the results of a service after consulting with your Allure team member and receiving a complimentary re-do service, please contact Allure management. At its sole discretion, our management will use reasonable and fair judgement to determine whether to extend a refund to a guest.

Products: If you are not satisfied with a product purchased at Allure, and Allure management determines that you have used less than 25% of the product, you may receive a refund if you notify Allure within 15 days of purchase. Please note that whether a product is eligible for a refund is in the sole discretion of Allure management.

 

Gratuities 
Please note that we only accept cash or check gratuities at Allure. We believe that gratuity is up to the discretion of each guest and should demonstrate a high satisfaction with the service experience. Everyone on the Allure team greatly appreciates your generosity and strives to exceed your expectations with every service provided.