Appointment Cancelation Policy and Deposits
The Allure team values our guests’ time and understands that scheduling conflicts occasionally arise that are out of our guests’ control. We also believe in being respectful to all our guests as well as our team members. In order to ensure the best possible scheduling opportunities for all of our guests and team members, Allure requires 24-hour notice should you need to cancel or reschedule any appointment(s). If you provide a notice of cancellation less than 24-hours prior to your appointment, Allure management reserves the right to charge you a $25 late-cancellation fee per scheduled service. Please note that due to the time commitment of certain services, all Ombre’, Balayage and Corrective Color services require a $50 deposit before a new appointment is scheduled. In the event you fail to provide any notice prior to not showing up for a scheduled appointment, you will be charged 50% of the amount of the appointment(s). To ensure this policy is fairly enforced, Allure now requires that current credit card information is in each guest’s profile prior to reserving an appointment date and time.
Service Re-Do Policy
We take pride in and stand by the services we provide at Allure. If you are unsatisfied with a service, we would like you to consult with your Allure team member to collaborate on a solution. Please let us know within seven days of your initial visit that you are not happy with your cut or color and we would be happy to have your original Allure team member correct the issue at no additional charge. Please note that this policy does not cover a change to the style or color requested at your initial visit. Additionally, we are unable to offer this courtesy if you or another service provider or salon makes any changes to the hair after your initial visit.
Services: If you remain unhappy with the results of a service after consulting with your Allure team member and receiving a complimentary redo service, please contact Allure management. At its sole discretion, our management will use reasonable and fair judgement to determine whether to extend a refund to a guest.
Products: If you are not satisfied with a hair product purchased at Allure and Allure management determines that you have used less than 25% of the product, you may receive a refund, payable in salon credit, if you notify Allure within 15 days of purchase. Please note that whether a product is eligible for a refund is in the sole discretion of Allure management.
Please note that we only accept cash or check gratuities at Allure. We believe that all gratuity is up to the discretion of each guest and should demonstrate a high satisfaction with the service experience, rather than expecting gratuities with the forced nature of a credit card. At Allure, we hold our team members to the highest standards of the industry in not only their technique, but also in the way they conduct their personal business as professional artists. Everyone on the Allure team greatly appreciates your generosity and strives to exceed your expectations with every service provided.